Returns Policy for KBServices.com.au
At KBServices, we aim to deliver high-quality products and exceptional customer service. We understand that sometimes items may need to be returned. Please read our detailed policy carefully to ensure your return process is efficient and straightforward.
Eligibility for Returns
KBServices accepts returns within 10 days of receiving your item. Products eligible for return include both defective and non-defective items in new or slightly used condition.
Non-Returnable Items
The following items are not eligible for return:
Customized or personalized items
Digital products and software licenses
Services already rendered
Clearance or promotional items
Items damaged through misuse, mishandling, or improper installation
How to Initiate a Return
Follow these easy steps:
Contact our customer support team:
Email: info@KBServices.com.au
Phone: 1300 578 527
Provide your order details and reason for the return.
Our support team will issue a Return Authorization Number (RAN) and provide you with a free printable return shipping label.
Methods of Return
Returns can be made:
In-store at our physical location
At an authorized drop-off location
By mail, using the provided return label
Shipping Instructions
Securely package your return, clearly mark the provided RAN on the outside, and ship to:
KBServices Returns Department
Office 3, 65-67 Scott St,
Liverpool, NSW 2170
Refund Process
Upon receipt and inspection of your returned item, we will notify you via email regarding your refund status. Approved refunds will be processed within 5 business days back to your original payment method.
Original shipping fees are refundable only if the product received was incorrect or defective.
Refund times may vary depending on your financial institution.
Exchanges
KBServices happily accepts exchanges for products within the return window. If you need an exchange, please contact our customer support team to facilitate the process.
Restocking Fees
KBServices does not charge any restocking fees for returned items.
Damaged or Incorrect Products
If your item arrives damaged or incorrect, please inform our customer support within 48 hours. Provide detailed information and photographic evidence to help us quickly resolve the issue.
Shipping Costs
KBServices covers all shipping costs for returns, providing a free downloadable return shipping label.
Customer Service
For assistance or questions about your return:
Email: info@KBServices.com.au
Phone: 1300 578 527
Our customer support team is available Monday to Friday, from 9:00 AM to 5:00 PM (AEST).
Thank you for choosing KBServices. We appreciate your business.