Returns Policy for KBServices.com.au

At KBServices, we aim to deliver high-quality products and exceptional customer service. We understand that sometimes items may need to be returned. Please read our detailed policy carefully to ensure your return process is efficient and straightforward.

Eligibility for Returns

KBServices accepts returns within 10 days of receiving your item. Products eligible for return include both defective and non-defective items in new or slightly used condition.

Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized items

  • Digital products and software licenses

  • Services already rendered

  • Clearance or promotional items

  • Items damaged through misuse, mishandling, or improper installation

How to Initiate a Return

Follow these easy steps:

  1. Contact our customer support team:

    • Email: info@KBServices.com.au

    • Phone: 1300 578 527

  2. Provide your order details and reason for the return.

  3. Our support team will issue a Return Authorization Number (RAN) and provide you with a free printable return shipping label.

Methods of Return

Returns can be made:

  • In-store at our physical location

  • At an authorized drop-off location

  • By mail, using the provided return label

Shipping Instructions

Securely package your return, clearly mark the provided RAN on the outside, and ship to:

KBServices Returns Department
Office 3, 65-67 Scott St,
Liverpool, NSW 2170

Refund Process

Upon receipt and inspection of your returned item, we will notify you via email regarding your refund status. Approved refunds will be processed within 5 business days back to your original payment method.

  • Original shipping fees are refundable only if the product received was incorrect or defective.

  • Refund times may vary depending on your financial institution.

Exchanges

KBServices happily accepts exchanges for products within the return window. If you need an exchange, please contact our customer support team to facilitate the process.

Restocking Fees

KBServices does not charge any restocking fees for returned items.

Damaged or Incorrect Products

If your item arrives damaged or incorrect, please inform our customer support within 48 hours. Provide detailed information and photographic evidence to help us quickly resolve the issue.

Shipping Costs

  • KBServices covers all shipping costs for returns, providing a free downloadable return shipping label.

Customer Service

For assistance or questions about your return:

  • Email: info@KBServices.com.au

  • Phone: 1300 578 527

Our customer support team is available Monday to Friday, from 9:00 AM to 5:00 PM (AEST).

Thank you for choosing KBServices. We appreciate your business.